What Makes Our Product the Industry Standard

In their field, our products are the most widely used within the industry. Why is that?

It all starts from customer satisfaction. Our commitment is to keep every customer satisfied. Our existing customers are brilliant advocates to help us develop relationships with new customers. Whenever we are approached for a customer reference by a prospective customer we don’t cherry pick reference sites, we offer the prospective customer a choice from any of them.

Fundamentally of course great software is about product quality. This means that the products must:

Accurately embody industry processing rules
Deliver the functionality that the customer wants (as well as needs)
Be easy to use, robust and offer good performance

Our ability to consistently deliver this arises from our core technical skill and our industry subject matter expertise.

But offering a solution is so much more than delivering a piece of software. What makes the real difference is the wrap-around support provided for the products and our interest in helping each of our customers to perform their critical day to day tasks. Naturally we operate a technical Helpdesk, but we also provide customers with direct access to our subject matter experts (rather than hiding them behind a formal Helpdesk wall). This helps us understand our customers better and builds up significant relationships of trust between individuals.

Another aspect is our long-term commitment to the products. The electricity and gas industries goes through regular significant change. It is not enough to deliver the software and then run. We maintain a flexible and responsive development team to ensure that the products are kept up todate with the latest industry changes (both in terms of functionality and technology), protecting your original investment and reducing long term cost of ownership.

And one more thing – community. We believe that by working together we all gain. We don’t seek to divide and conquer customers, we seek to bring them together and provide a safe space for them to contribute their best (and sometimes worst!) ideas. This provides superior input into software design and product realisation. Together, we get much closer to a 100% solution first time.

Finally, the most important ingredient is having good people working for St Clements. Our regular customer surveys suggest that whilst customers love our products, the real treasure is the knowledge and skill that the people in our business bring to solving customer problems and delivering customer value.

We deliver great software reliably, quickly and cost effectively. Our loyal customer base for our products proves it.

We’d love for you to experience that for yourself.

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